What is Salesforce Service Cloud?
Customer service & help desk software for optimised relationships.
Service Cloud is a customer relationship management (CRM) platform based in the cloud that enables the automation of processes and the rationalisation of complex workflows. By utilising Salesforce’s innovative CRM, you can centralise your business’ customer service and enhance the experience of interacting with your brand. From fostering one-on-one relationships to resolving complex issues, Service Cloud offers a unique way to support your service agents at HQ and in the field, integrating all data and processes into one streamlined solution.
Benefits of Service Cloud
Put the customer experience first.
Implementing Service Cloud facilitates better customer service with intelligent workflows, actionable insights, and streamlined interactions with your audience. It allows you to:
- Strengthen customer relationships.
- Automate repetitive processes to free up service agent time.
- Improve the speed at which problems are resolved.
- Upsell more easily to drive revenue.
- Provide scaled support through AI chatbots.
- Serve customers efficiently in the field.
- Improve customer satisfaction and retention.
Why Choose Us?
Service Cloud implementation specialists.
DKloud is making it easier than ever for businesses to harness the transformational power of Service Cloud. When you choose us as your implementation and consultancy partner, you gain access to a combined 20+ years’ Salesforce experience, a dedicated team of experts, and all the insights and mentoring you need to thrive.
Related Services
Access the true potential of Service Cloud.
DKloud offers a number of complementary services to enhance your experience of using Service Cloud, and safeguard its successful rollout.
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Integration
Learn moreUnify cross-platform data and harness the power of Salesforce from day one. We make sure existing systems flow seamlessly into your new software with custom integrations from the ground up.
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Corporate Training & Mentoring
Learn moreCapitalise on your new software with dedicated corporate training. Our discovery sessions are designed to help you transition seamlessly to your new Salesforce platform and maximise its value.
Contact Us
Let’s get started.
We’re here to deliver tangible results for your business with fast, lean Salesforce implementation strategies. Contact us today to find out how we can help your business thrive.